East Lothian Community Alarm Telecare Service (ELCATS) is a landline, telephone-based system which you can use to summon help, call assistance, or give you reassurance 24 hours a day, 7 days a week, 365 days a year.
The main role of the Community Alarm Telecare Service is to obtain help for an older or disabled person when an emergency arises.
The user has a pendant button that is worn around the neck or on the wrist, which is connected to an alarm receiving centre, where there is always a call operator on duty to respond immediately. The service relies on a network of local contacts and, where possible, they require you to provide them with the names of at least two local key-holders, who can be called upon if required to check on you.
To help you and your key-holder further, the service is supported 24/7 by response staff from East Lothian Emergency Care Service (ECS). The call operator can call them out to assist you and/or your key-holder if required.
The pendant has a range of about 50 meters and will cover the area of the average house and garden.
There is a small charge for this service.
For more information please contact the Community Access Team using the following information.
Phone: 01875 824 309
Address: Adult Wellbeing, East Lothian Council, Randall House, Macmerry Business Park, Macmerry, East Lothian EH33 1RW
From your answers you have indicated that noise from your neighbours is regularly disturbing your sleep.
Further information regarding noisy neighbours and anti social behaviour is available on the East Lothian Council web site, which you can visit by following the link here.
You can also report anti social behaviour by using the information below.
Website: East Lothian Council
Phone: 0845 604 8518
Your answers have indicated that you have regretted letting someone into your home, e.g. someone claiming to be from a utility company or a pushy sales person.
East Lothian Council Trading Standards would like to hear from you if you have a complaint or evidence of:
You can contact East Lothian Trading Standards by using the details below.
Website: East Lothian Trading Standards
Phone: 01620 827365
You have answered that you have let someone into your home and then regretted letting them in, but have not told anyone about this.
Individuals can be at risk from both strangers and from people they know. These may be relatives, friends, neighbours and paid carers. Please do not ignore your concerns. If you think you or someone else may be at risk of harm, you must report it.
You should make a referral to the East Lothian Council Community Access Team, who can be contacted by using the details below.
Phone: 01875 824309
You can also write to the local Social Work Service at the following address: Adult Well-being, East Lothian Council, Randall House, Macmerry Business Park, Macmerry, East Lothian EH33 1RW.
You can also contact the local police service by dialing 101 for non-emergency calls and general enquiries.
The Disabled Living Centre offers free, impartial advice about a wide range of assistive equipment. The service also has an extensive range of catalogues and leaflets relating to daily living activities and equipment, as well as a list of local suppliers.
The OT there can also advise on and demonstrate specific equipment and there may be the opportunity for you to trial equipment.
You don’t need to be referred, you can just contact them directly.
For advice or to arrange an appointment, please use the details below.
Phone: 0131 537 9190
Address: SMART Centre, Astley Ainslie Hospital, Edinburgh
As part of the Fire Scotland commitment to building a safer Scotland, the fire service offer everyone in Scotland a free home fire safety visit. If you would like to request a free fire safety check, please contact the Fire Service on 0800 0731999 and ask for the Community Fire Safety Department.
If you say that you are calling to request a fire safety check they will arrange this for you. The length of time that you wait for this service will depend on the demand that the fire service have at the time.
There is no charge made for this service at the current time and they will fit smoke alarms free of charge where required.
You can also contact your local East Lothian Fire Station by using the information below.
Phone: 0131 228 2401
Text: FIRE 80800
You can also complete an online request for a Fire Safety Check by following the link here.
If you wish to stop smoking there are people you can contact for help with this.
There is a freephone NHS smoking helpline 0800 022 4332, open seven days a week 7am to 11pm.
If you wish to stop smoking in East Lothian, you may find the Support to Quit Smoking service of benefit, which can be contacted on 0131 537 9914.
NHS support for people trying to quit smoking is available at all community pharmacies, and there are also drop in clinics at community centres, run by a team of specialist nurses who can be very flexible in providing face to face or telephone support to both individuals and groups. For more information, please click here.
You can also contact Stop For Life on the above local number or text or phone 07771 975 453. The areas that are covered are:
Winter Fuel Payment is paid tax-free to help pay your heating bills if you were born on or before 5 January 1953.
Most payments are made automatically between November and December, so you should get your money by Christmas.
You usually get a Winter Fuel Payment automatically if you receive a State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).
To find out if you are eligible, please follow the link here.
If you are concerned about your own or someone else’s drinking, then getting help is the single biggest step you can take.
Your GP will be able to discuss your alcohol use (or someone's you are worried about) and discuss treatment options with you, as well as advise you on the range of support that is available locally.
Local organisations that can help are also listed here.
Midlothian and East Lothian Drug and Alcohol Partnership (MELDAP) are a specialist substance misuse service who have problems related to drug and alcohol use.
These services can be accessed directly through the Gateways to Recovery Clinic at the following locations and times:
To find out more about the services provided by MELDAP, please get in contact using the information below.
Phone: 01875 818 270
Edinburgh and Lothian Council on Alcohol (ELCA) is a telephone Service (Focused Support) that is easy to access, free and confidential. The services they provide range from a single 30 minute session to up to 4 focused sessions.
Your telephone support worker can also inform and refer you to other useful services.
To find out more or arrange your first appointment, please use the following details.
Phone: 0131 337 8188
Prestonpans Family Support Group meets fortnightly on a Monday evening and new members are always welcome. To find out more, please contact the group using the details below.
Phone: 01875 815 221
The Mark Wright Project aims to actively support ex-service men and women and their families to address the invisible wounds of war and ease their transition into civilian life, including alcohol and drug counselling. The service is based at Eskbank in Dalkeith.
For more information, please visit their website by following the link here.
Here's the details you wanted
Close this window
You can increase or reduce the size of the text by clicking the up or down buttons on the toolbar. The text can be increased by up to 3x its original size.
Click this button to change to a different typeface. There is a choice between serif, sans-serif and comic sans fonts.
Help from H.I.L.D.A. website has a variety of different themes to choose from including a high-contrast colour scheme. You can also view the website in a text-only format.
The reading ruler is to assist you with reading the website. The ruler will follow the movements of your mouse cursor, covering the space above and below to make it easier to read one line at a time.
For blind and visually impaired users we recommend NVDA (NonVisual Desktop Access), a free "screen reader" application which reads the text on the screen in a computerised voice.
You can control what is read to you by moving the cursor to the relevant area of text with a mouse or the arrows on your keyboard.