East Lothian Community Alarm Telecare Service (ELCATS) is a landline, telephone-based system which you can use to summon help, call assistance, or give you reassurance 24 hours a day, 7 days a week, 365 days a year.

The main role of the Community Alarm Telecare Service is to obtain help for an older or disabled person when an emergency arises.

The user has a pendant button that is worn around the neck or on the wrist, which is connected to an alarm receiving centre, where there is always a call operator on duty to respond immediately. The service relies on a network of local contacts and, where possible, they require you to provide them with the names of at least two local key-holders, who can be called upon if required to check on you.

To help you and your key-holder further, the service is supported 24/7 by response staff from East Lothian Emergency Care Service (ECS). The call operator can call them out to assist you and/or your key-holder if required.

The pendant has a range of about 50 meters and will cover the area of the average house and garden.

There is a small charge for this service.

For more information please contact the Community Access Team using the following information.

Contact information:
Organisation: East Lothian Community Alarm Telecare Service
Phone: 01875 824 309
Email: communityaccess@eastlothian.gov.uk
Address: Adult Wellbeing, East Lothian Council, Randall House, Macmerry Business Park, Macmerry, East Lothian EH33 1RW

Associated materials

• East Lothian Community Alarm Telecare Service

East Lothian Community Alarm Telecare Service (ELCATS) is a landline, telephone-based system which you can use to summon help, call assistance, or give you reassurance 24 hours a day, 7 days a week, 365 days a year.

The main role of the Community Alarm Telecare Service is to obtain help for an older or disabled person when an emergency arises.

The user has a pendant button that is worn around the neck or on the wrist, which is connected to an alarm receiving centre, where there is always a call operator on duty to respond immediately. The service relies on a network of local contacts and, where possible, they require you to provide them with the names of at least two local key-holders, who can be called upon if required to check on you.

To help you and your key-holder further, the service is supported 24/7 by response staff from East Lothian Emergency Care Service (ECS). The call operator can call them out to assist you and/or your key-holder if required.

The pendant has a range of about 50 meters and will cover the area of the average house and garden.

There is a small charge for this service.

For more information please contact the Community Access Team using the following information.

Contact information
Phone: 01875 824 309
Email: communityaccess@eastlothian.gov.uk
Address: Adult Wellbeing, East Lothian Council, Randall House, Macmerry Business Park, Macmerry, East Lothian EH33 1RW

If you have any continence issues you can either ask your doctor, or another healthcare professional in your GP surgery, to refer you to the Lothian Health Continence Service.

You can request an assessment for yourself or someone you care for by contacting a community nurse or your GP in your local Surgery.

If your are assessed as needing a product solution to help you with your incontinence, Lothian Health can arrange to deliver the products to you free of charge. Delivery drivers operate from clearly marked NHS vehicles, are uniformed and display identification.

You have indicated that you would like to rent a commode.

You can hire a commode locally from The Red Cross for a maximum of 6 weeks. The commode hire requires a small deposit and a donation is to be paid on return of the commode. You can keep the lid and commode pan. This must be collected in branch. 

To find out more and get in touch, please use the details below.

Contact information
Website: Red Cross
Phone: 0131 660 9372
Address: 131 High Street, Dalkeith, EH22 1BE

The opening hours for The Red Cross, Dalkeith branch are:

Monday - 10am to 12pm, 1pm to 3pm
Tuesday - Closed
Wednesday - 1pm to 3pm
Thursday - 10am to 1pm, 5pm to 7pm
Friday - 10am to 12pm, 1pm to 3pm
Saturday and Sunday - closed

Diabetes UK has a range of support groups and web links which provide a wide range of support and information to people with diabetes and their families. To find out more, please use the information below.

Contact information

Website: Diabetes UK Scotland
Email: scotland@diabetes.org.uk
Phone: 0141 245 6380
Address: The Venlaw, 349 Bath St, Glasgow G2 4AA

Website: Diabetes UK, the Edinburgh Group

For useful links to NHS leaflets about foot care for diabetics, please click here.

Scottish Diabetes group may also be useful to you. If you'd like to find out more about them, please follow the link here.

For useful advice on choosing footwear for problems like swollen feet, arthritis, diabetes, odd sized feet or cold feet, please contact Wide N Soft Footwear Ltd and Cosyfeet.

If you'd like to get in touch with them, please use the details below and ask for a mail order catalogue.

Contact information

Organisation: Wide N Soft Footwear Ltd
Phone: 01530 274778

Organisation: Cosyfeet
Phone: 01458 447275
Website: Cosyfeet

There is also a lot of information on foot care available on the NHS Lothainn website, which you can visit by following the link here.

The Knowledge Network also provide useful information and advice about foot care. To find out more, please visit their website by clicking here.

If you have a problem with your feet that you cannot address with self-help, you can contact your doctor for medical advice.

East Lothian has podiatry clinics that you can refer yourself to, all you have to do is go to one of the clinics and fill out an application form. Alternatively, you can also download a form here. GPs or other health care professionals are also able to refer you to a clinic.

Below are the contact details for podiatry clinics in East Lothian. 

Clinic: Dunbar M.C.
Address: Queens Road, Dunbar, EH42 1EE
Phone: 01368 861 419
Opening hours: Monday and Thursday

Clinic: Musselburgh Primary Care Centre
Address: Inveresk Road, Musselburgh, EH21 7BP
Phone: 0131 446 4018
Opening hours: daily

Clinic: North Berwick H.C.
Address: St Baldred’s Road, North Berwick, EH39 4PU
Phone: 01620 897 010
Opening hours: Thursday

Clinic: Roodlands
Address: Diabetic OPD, Haddington, EH41 3PF
Phone: 0131 536 8472
Opening hours: Monday, Wednesday, Thursday and Friday

Clinic: Tranent H.C.
Address: Loch Road, Tranent, EH33 2JX
Phone: 01875 618 957
Opening hours: Monday, Tuesday, Thursday and Friday

For useful advice on choosing footwear for problems like swollen feet, arthritis, diabetes, odd sized feet or cold feet, please phone Wide N Soft Footwear Ltd on 01530 274778 for a mail order catalogue. Alternatively, you can also contact Cosyfeet by clicking here or phoning on 01458 447275.

There is also lots of information on foot care available on the NHS Lothian website, which you can visit by clicking here.

If you have a problem with your feet that you cannot address with self-help, you can contact your doctor for medical advice.

East Lothian has podiatry clinics that you can refer yourself for, simply fill out an application form that can be picked up from one of the clinics listed in the attached document. You can also download the form from the East Lothian website, which you can visit by following the link here.

GPs or other health care professionals can also make referrals if they wish.

The Knowledge Network can also provide useful information. To find out more, please click here.

Associated materials

• Contact points for Podiatry clinics in East Lothian